GDRP
Privacy and Marketing Policy
We at Denoli Konsult AB/Nordic-Energigrossisiten/24solar Want you to feel safe when you provide us with your personal information. This privacy policy explains how we collect, use, disclose and store your personal information and how we otherwise ensure that your personal data is processed in accordance with applicable law. It is important for us that you read and understand this privacy policy and that you feel confident about how we process your personal information.
2.1 Denoli Konsult AB/Nordic-Energigrossisiten/24solar AB, with Org. nr 556916-7835 and Mailing Address Karumsvägen 22, 38792 Borgholm Kalmar (In this policy called "Denoli Konsult AB/Nordic-Energigrossisiten/24solar ") is the data controller for the processing of your personal information Denoli Konsult AB/Nordic-Energigrossisiten/24solar and marketing products and services, as well as other contacts with the Denoli Konsult AB/Nordic-Energigrossisiten/24solar , such as visits to our webshop or service requests via email and telephone. As a controller, the Denoli Konsult AB/Nordic-Energigrossisiten/24solar s responsibility to ensure that your data is handled in a correct and secure manner under applicable law.
2.2 Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Have A common IT infrastructure with certain companies Denoli Konsult AB Group. The business transactions with our customers and related personal data and databases covered by this infrastructure are managed and owned centrally by Denoli Konsult AB/. Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Have Thus the control of your personal data and, through agreements with other group companies, has ensured verification and secure management of your personal data.
Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Collecting Collect and process the following categories of personal information about you as a customer or potential customer when you make purchases and use our services and that we market and market our products and services.
4.1 Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Collecting Your personal information directly from you when you place an order, visit Denoli Konsult AB/Nordic-Energigrossisiten/24solar 's website, participates in our events, clicks on links in digital marketing communications that we have sent to you, is in contact with our customer service and when you otherwise have contact with Denoli Konsult AB/Nordic-Energigrossisiten/24solar and provide information about you. Information about you is collected at these times to allow you to enter into agreements with Denoli Konsult AB/Nordic-Energigrossisiten/24Solar And In order to Denoli Konsult AB/Nordic-Energigrossisiten/24solar To provide your products and services to you.
4.2 If you are the holder of a Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account collects Denoli Konsult AB/Nordic-Energigrossisiten/24solar Also collect personal information about you when registering your account as well as in the time you are an account holder, e.g. Your purchase history, your behaviour on Denoli Konsult AB/Nordic-Energigrossisiten/24solar 's website, your customer settings to receive marketing communications and what offers you have been interested in by visiting our webshop and reading or clicking links in our digital mailings.
4.3 In addition to the information Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Collecting From you, we may also collect personal information from someone else, ie. From third parties. We collect information from public registers via third-party address update Services, such as: BisnodeTo verify that we have the correct contact information for you. We collect data on creditworthiness from credit rating agencies, information companies or banks, e.g. Uc.
4.4 Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Collecting Also enter some personal information via cookies that logs how you use our website and thus what content you prefer. You can find more information about how we use cookies in our Denoli Konsult AB/Nordic-Energigrossisiten/24solar 's Cookie policy.
Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Collecting and manages data about you for different purposes. These purposes set the outer limits of what we may use your personal information to. Below we explain the purposes of our treatment and provide examples of the treatment activities that occur during the respective purposes. Please note that some of your personal information may be processed for multiple purposes.
Processing of personal data for this purpose includes activities to identify you and control your age, send order confirmation, manage payment for ordered products and goods and assess what payment methods we can offer You (based on contact information, ordered goods, payment history and financial information), deliver orders, notify about delivery and handle complaints and warranty matters regarding purchased products and services.
The collection of data we do in order to handle your orders and purchases is required in order to fulfil our obligations under Denoli Konsult AB/Nordic-Energigrossisiten/24solar 's general terms and conditions of sale. If the information is not provided by you, our obligations cannot be fulfilled and we may deny you the order or purchase.
(b) Provide and manage Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account
Personal data we treat for this purpose, for example, to Give you permission to log in to your account, ensure your identity, create your personal pages, maintain accurate contact information, manage your market communication preferences and personalised offers, and help you to Shop in our webshop through pre-filled data and saved digital shopping baskets, make it easier for you to handle cases and complaints, and enable you to follow your order and payment history.
Read more about registering Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account to Conditions of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account. The collection of data that we do in order to provide and administer your Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account is required in order to fulfil our obligations under the terms of the Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account. If the information is not provided, our obligations cannot be fulfilled, and if so, we may deny you account registration or cancel your account.
We at Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Would You to get the best experience when you visit our website and when we communicate with you. Therefore, we treat personal information for this purpose so we can improve your user experience in order to create, offer and provide you personalised content in communication and marketing by post, email, SMS/MMS and telephone with individual Benefits and offers, recommendations, invitations to events and other information that we believe is relevant to you and to remind you of abandoned digital shopping baskets. To enable this, analyses are carried out on the data Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Collecting such as age, place of residence, order history and generated data.
Learn more about how we customize our offers and communications to your personal characteristics and how to decline personal offers in Conditions of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account. The collection of data we make for the purpose is required in order for us to fulfil our obligations under these terms. If the information is not provided, our commitments cannot be fulfilled, and if so, we will need to limit certain benefits and other benefits associated with your account.
We process personal data for this purpose by mail, email, SMS/MMS and telephone to inform you about and promote the products, services and offers that Denoli Konsult AB/Nordic-Energigrossisiten/24solar The group sells, show recommendations, remind of abandoned digital shopping baskets and invite to events, competitions and market and customer satisfaction surveys.
For holders of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account, read more about our marketing communications In the terms of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account. The collection of data we make for the purpose is required in order for us to fulfil our obligations under these terms. If the information is not provided, our commitments cannot be fulfilled, and if so, we will need to limit certain benefits and other benefits associated with your account.
Processing of personal data for this purpose includes measures to ensure, for example, Identify participants, communicate with participants in a competition, and select winners and share winnings, check participants ' age, and communicate with participants before and after an event (such as confirmation of notifications, reminders and evaluations). Please note that information that you have participated in events is covered by the category generated data that is processed for other purposes.
Processing of personal data for this purpose includes Denoli Konsult AB/Nordic-Energigrossisiten/24solar 's activities to, for example, Communicate, ensure customer's identity, investigate complaints and support issues, answer questions that come in to customer service or other helpdesks via email, phone or digital channels, correct inaccurate information, provide technical support and nurture Customer relationship.
(g) Fulfil the legal obligations required of the Denoli Konsult AB/Nordic-Energigrossisiten/24solar Group
Personal data are processed for this purpose in order to Denoli Konsult AB/Nordic-Energigrossisiten/24solar The group shall be able to meet the requirements of laws, judgments or government decisions. Examples of such requirements are product liability and safety products such as the production of communication and information on product alarms and product recalls (e.g. in case of a defective or health hazardous product) and obligations to save certain information under Accounting act that can be attributed to an individual. If the information Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Collecting In the context of this purpose is not provided, our legal obligation cannot be fulfilled and we may in that case deny you the order, purchase or activity that gives rise to our legal obligations.
Processing of personal data for this purpose takes place, inter alia, to prevent the misuse of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Prevent and investigate suspicion of theft and fraud. Therefore, in our physical stores we have camera surveillance and when you want to pay for goods on invoice, we conduct a fraud check where we analyze what products you want to buy, the delivery address, the value of the products, etc. We flag the patterns of action that Often occurs in the context of fraud and then a manual trial is carried out to investigate the risk of a fraud attempt. Suspected offences and attempts at criminal offences may be reported to the police.
(i) evaluating, developing and improving Denoli Konsult AB/Nordic-Energigrossisiten/24solar The group's services, products and systems for our customers in general
Processing of personal data for this purpose includes activities to make our online store and other services more user-friendly, develop or highlight digital features, improve our customer offering (e.g. development of services and Products), produce data for the purpose of improving supply and logistics flows (e.g. to be able to forecast purchases, stocks and deliveries), develop and improve the company's range and resource efficiency, and improve our IT system to increase Security, develop statistics for market and customer analysis, business follow-up and business and method development related to orders and purchases, automatically archiving behaviors that may later need to be reviewed for security purposes and give customers the opportunity to influence the range Denoli Konsult AB/Nordic-Energigrossisiten/24solar Provides. In order to fulfil this objective, the Denoli Konsult AB/Nordic-Energigrossisiten/24Solar General Analyses in an aggregated form, i.e. Not at the individual level, including click and visit behaviors, device information, order history, payment history, geographic location, and individual customer feedback.
In order to Denoli Konsult AB/Nordic-Energigrossisiten/24Solar To Have the right to collect and process your personal data, there must be a legal basis for each purpose for which the data are processed. The legal bases on which we base our treatment are described in this section. Please note that several legal grounds may apply for the same treatment.
This plea means that our treatment is necessary for the performance of a legal obligation required of Denoli Konsult AB/Nordic-Energigrossisiten/24Solar , For example, to document payment data in order to meet the requirements of the Accounting Act.
This basis means that processing is necessary to fulfil a contract with you as a customer or to be able to enter into a contract at a later stage. If you are the holder of a Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account, you have, by Accept the terms of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account, entered into an agreement with Denoli Konsult AB/Nordic-Energigrossisiten/24solar That sets out the framework for the processing of your personal data that may occur in order to provide, manage and administer our services connected to the account, e.g. Analysis of your personal characteristics to give you personalized benefits and offers. When ordering or purchasing, we process your information in order to fulfil the obligations Denoli Konsult AB/Nordic-Energigrossisiten/24solar 's general terms and conditions of sale. For example, the be necessary to Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Register Your contact information so we can fulfill our obligation to deliver the product or service and that we do a credit check if you choose Invoice as payment method so we can ensure your payment ability.
This basis means that our treatment is based on a so-called balance of interest in legitimate interest. This means that the treatment is Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Assess That we have the legitimate interests of processing your personal data that outweigh your interest in not having the personal data processed. On this basis, we treat, among other things, your personal data to prevent misuse of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Prevent, prevent and investigate criminal offences within the framework of our business. If we believe that crime or attempted crime has been committed and we make a police report, Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Also Continue to process your personal data in order to establish, defend or enforce legal claims.
7.1 Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Will To retain your personal data for as long as it is necessary to perform the purposes for which the data are processed. The length of the retention period depends on the purpose for which the data are processed. In addition, Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Come To retain the data more if necessary to establish, defend or enforce legal claims, such as If there is a dispute or a notification of a criminal offence has been submitted to the police authority. We regularly perform thinnings and remove personal information that is no longer necessary.
7.2 Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Save Personal data linked to your Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account as long as you are active by interacting with Denoli Konsult AB/Nordic-Energigrossisiten/24solar in different ways. If you have been inactive for a certain period, the account will be automatically terminated and The personal data that we have collected and processed in order to provide Denoli Konsult AB/Nordic-Energigrossisiten/24solar The account and services associated with the account ownership will be deleted. Read more about this and how we define inactive customers in Conditions of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account.
Below we have made a summary of our processing of personal data in order to clearly explain the categories of personal data we treat for our various purposes, the legal basis on which our treatment is based and how long we Stores the data.
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Purposes |
Legal basis |
Categories of personal Data |
Shelf life |
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To manage your orders and purchases |
Contractual obligations under Denoli Konsult AB/Nordic-Energigrossisiten/24solar 's general terms and conditions of sale |
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Five years after your order is paid and delivered or, if the warranty period for the purchased product or service is longer, after that period has expired. |
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To provide and manage your Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account |
Contractual obligations under the terms of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account |
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As long as you have a Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account. |
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To provide personalized information, benefits and offers and provide a personalized experience of our online store to you who have Denoli Konsult AB/ NordicEnergigrossisiten/24solar Account |
Contractual obligations under the terms of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account |
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As long as you have a Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account. |
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To provide information about and market products and services |
Contractual obligations under the terms of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account holder |
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As long as you have a Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account holder. |
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To implement and manage participation in events, competitions and other marketing-Measures |
Legitimate interest |
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One year after the event or competition has ended. |
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To handle cases that come in to customer service and other helpdesks |
Legitimate interest |
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Five years after the last contact in the case or, if the warranty period for the product or service to which the case relates is longer, after that period has expired. |
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To fulfil legal obligations such as requirements in the Accounting Act, product liability and the protection of your personal data in our systems |
Legal obligation |
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As long as we are required to retain the information under applicable law or Authority decisions. |
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To prevent abuse and prevent, prevent and investigate criminal offences in the context of our activities |
Legitimate interest |
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While the necessary checks are carried out. If the processing results in a police report, the data will be retained for as long as it is required to complete the notification and establish, defend or enforce the legal claim. |
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To evaluate, develop and improve the Denoli Konsult AB/Nordic-Energigrossisiten/24solar The group's services, products and systems for our customers in general |
Legitimate interest |
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As long as you have a Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account holder. |
9.1 Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Can May disclose your information to other companies in order to take advantage of our offers, products and services. The recipients of your personal data may either be the personal data Denoli Konsult AB/Nordic-Energigrossisiten/24Solar , Ie. Companies that process your data on our behalf and according to our instructions, or independently controllers, ie. Companies that are responsible independently for the processing of your information as they have a direct relationship with you as a customer such as Klarna.
9.2 Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Can May also disclose your information to the authorities if it is necessary to comply with any law, regulation or government decision or to Denoli Konsult AB/Nordic-Energigrossisiten/24solar To establish, defend or enforce legal claims.
9.3 Depending on the contacts you have had with Denoli Konsult AB/Nordic-Energigrossisiten/24Solar , e.g. if you are the holder of a Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account or receive marketing communications, can Denoli Konsult AB/Nordic-Energigrossisiten/24solar Disclose your personal information to the following recipients:
9.4 If you place an order or make purchases from Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Can We also disclose your personal information to the following recipients within the framework of processing your orders and purchases based on our contractual obligations towards you as a legal basis:
9.5 Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Will Not to sell your personal data to third parties unless we have your permission to do so.
Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Will To manage your personal data within the EU/EEA. However, we may also transfer your personal data to a country outside the EU/EEA if we need to share your information with Denoli Konsult AB/Nordic-Energigrossisiten/24solar s suppliers or partners who are outside or store personal data in a country outside the EU/EEA. If your personal data is transferred to any country outside the EU/EEA, the Denoli Konsult AB/Nordic-Energigrossisiten/24solar To take the necessary measures to lawfully transfer personal data by ensuring that your personal data is handled securely and with an adequate level of protection comparable to that offered by the EU/EEA, for example by concluding Agreement with the beneficiary that incorporates the EU Commission's standard contractual clauses or, if it is transferred to the United States, by the beneficiary certifying compliance with the principles of Privacy Shield.
11.1 Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Responsible That your personal data is processed under applicable law. This section describes your rights linked to our processing of your personal information. We will, at your request or on your own initiative, correct, identify, delete or supplement any information found to be inaccurate, incomplete or misleading. If you have any questions about this or wish to exercise any right, please contact us at the information shown at the bottom of this policy.
We at Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Would Be transparent about how we process your personal information. If you want to gain insight into the treatment we do about you, you have the right to request information about the processing, including a copy of your personal data that is pending, a so-called register extract. This includes information on purposes, categories of personal data, categories of recipients of personal data, storage period or criteria for determining the storage period, information on the origin of data collected and the existence of Automated decision making including information on the logic behind and the importance of processing. Please note that in the case of a request for access we may ask you for additional information about you to ensure that we disclose the information to the correct person and what information you would like to take note of. The table statement is free of charge but repeated requests Have Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Right To charge an administrative fee of 500 KR.
Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Is To have accurate and up-to-date personal data. If the information we have about you is incorrect, you have the right to request that they be corrected. You also have the right to supplement any incomplete personal data, such as If we have the right street address but have no street. Upon your request we will, as quickly as possible, correct the incorrect or incomplete information we process about you.
We respect that the personal information we process about you is borrowed from you. You are therefore entitled to request the Denoli Konsult AB/Nordic-Energigrossisiten/24solar Deletes your personal data when the information is processed illegally, must be deleted in order to comply with a legal obligation Denoli Konsult AB/Nordic-Energigrossisiten/24solar Covered are no longer necessary for the purposes for which they have been processed or when you object to a balance of interest in a legitimate interest Denoli Konsult AB/Nordic-Energigrossisiten/24solar has done and there is no legitimate interest in Denoli Konsult AB/Nordic-Energigrossisiten/24solar Or third parties that weigh heavier (see below section F) For information on the right to object). However, we cannot always respond to your request, as there may be reasons that give us the right to continue the treatment, for example. If the personal data are processed in order to fulfil a legal obligation as a legal basis (as required by the Accounting Act) or if the data are necessary to Denoli Konsult AB/Nordic-Energigrossisiten/24Solar To Establish, enforce or defend legal claims.
You have the right to obtain a copy of the personal data concerning you in a structured format and, in some cases, to have the data transferred to another controller. However, this right includes only information that you have Denoli Konsult AB/Nordic-Energigrossisiten/24Solar And That we treat on the basis of consent or contractual obligation towards you as a legal basis.
You have the right to request that our processing of your personal data be limited in certain situations, which means that the data may only be processed for certain purposes. For example, you can Request the limitation of incorrect information after you have requested the rectification. While Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Investigating The accuracy of the data, the processing of them will be limited.
(f) The right to object to a particular type of treatment
When Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Treats Your personal data based on the balance of interest in legitimate interest as a legal basis or for direct marketing, you have the right to object to our treatment. Objection Denoli Konsult AB/Nordic-Energigrossisiten/24solar The balance of interests can be made when you have personal reasons relating to the situation. In the event of such opposition, Denoli Konsult AB/Nordic-Energigrossisiten/24Solar About We have legitimate reasons for the processing that outweigh your interest in protecting your privacy. If this is the case, Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Continue To process your personal data even if you have opposed the processing. Objection to direct marketing and analytics performed for direct marketing purposes, you can do without giving any reason. You can control this through the settings on my pages where you choose to receive marketing communications and personalized offers. In addition, you are given the opportunity to object to marketing in each individual digital mailing. If you object to direct marketing, we will discontinue the processing of your personal data for that purpose as well as any kind of direct marketing measures such as sending newsletters and offers. If you only object to personalized offers, marketing communications to you will be general, as we find it difficult to assess which marketing is relevant to you if we are not allowed to analyse your personal characteristics. Learn more about how we customize our offers and communications to your personal characteristics and how to oppose such treatment during Conditions of Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account.
11.2 If you feel that we are handling your personal information in an incorrect manner, please feel free to contact us. Contact details are at the bottom of this policy. You also have the right to submit any complaints regarding the processing of your personal data to Data Inspection Board Responsible for the processing of personal data in Sweden.
You should always be able to feel safe when you provide us with your personal information. Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Have Therefore, take appropriate technical and organisational security measures to protect your personal data against inappropriate or involuntary disclosure, use, improper access, deletion, alteration or damage of your personal data. For example, all customer data is stored in a database protected by a firewall and access control so only employees within Denoli Konsult AB/Nordic-Energigrossisiten/24solar The group that needs access to your data to perform specific tasks has such access.
13.1 The latest updated version of Denoli Konsult AB/Nordic-Energigrossisiten/24solar The privacy policy is always available on our website. Our Privacy policy applies at any time in the form and to the content posted on the site.
13.2 Denoli Konsult AB/Nordic-Energigrossisiten/24Solar Have Right to update the privacy policy at any time. If the privacy policy is changed, the updated policy will be posted on Denoli Konsult AB/Nordic-Energigrossisiten/24solar 's website. In addition, you will be informed that the privacy policy has been changed the next time you log in to your Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account. We may also notify you via email if there is a major change to the privacy policy. If you do not wish to accept the changed policy, you can cancel your Denoli Konsult AB/Nordic-Energigrossisiten/24solar Account by contacting customer service, please see the contact details at the bottom of this policy.
Please do not hesitate to contact us if you have any questions about this privacy policy or if you would like more information about our processing of your personal data or if any information would be inaccurate and you would like us to correct it.